Terms of Service & Client Agreement
Last updated: 12/04/2026
1. Acceptance of Terms
By accessing or using the AireStream website or services, you agree to these Terms of Service. If you do not agree, you must not use our services.
2. Services Provided
AireStream provides the following services:
Free AI Discoverability Snapshot – automated analysis of a website's AI search visibility
Free Growth Assessment – a consultative review of your current AI visibility and growth opportunities, provided without charge or obligation
AI Discovery Audit – a one-off analysis covering core components across 5 audit categories: AI visibility, entity and schema, technical foundations, content and structure, and citations and authority
AI Strategy Audit – a comprehensive one-off analysis covering all 6 audit categories in full depth, including competitive intelligence and a detailed implementation roadmap
Implementation Services – done-for-you implementation of audit recommendations, available as a separate project engagement
Ongoing AI Visibility Retainer – a monthly retainer service available after audit completion, covering automated monitoring, market intelligence reporting, quarterly strategy, and reactive support
All services are advisory and system-based. We do not guarantee rankings, traffic, leads, revenue, or specific outcomes.
Some services, including the AI Discoverability Snapshot, are delivered using AI tools (including models provided by Anthropic). By using these services, you acknowledge that your submitted data may be processed by third-party AI providers in accordance with our Privacy Policy.
3. No Professional Advice
Our services do not constitute legal, financial, or investment advice. You remain responsible for business decisions made using our insights.
4. Free Assessments
Free Growth Assessments are provided without obligation.
AireStream reserves the right to refuse or discontinue free assessments at any time.
5. Paid Services, Fees & Payment Terms
All fees, setup costs, and subscription terms are agreed in writing before work begins
Prices are exclusive of VAT unless stated otherwise
Setup fees are non-refundable once work has commenced
Invoices are payable within 14 days of issue unless otherwise agreed
Late payments may incur interest at 8% above the Bank of England base rate (pursuant to the Late Payment of Commercial Debts (Interest) Act 1998)
We reserve the right to suspend services for non-payment
Refunds are not provided except where required by law
6. Performance & Results
AireStream provides professional services based on industry best practices and works diligently to deliver value. However, we do not guarantee:
AI search recommendations or visibility
Search engine rankings or traffic
Lead volume or quality
Conversion rates
Revenue outcomes or ROI
Results depend on numerous factors outside our control, including:
Third-party platform algorithms and policies
Market conditions and competitor activity
Client implementation and follow-through
Quality of client's existing systems and data
Changes to AI and search technologies
7. Client Responsibilities
Clients agree to:
Provide accurate information
Grant access to necessary systems (where applicable)
Respond in a timely manner to requests
Delays caused by the client may impact delivery timelines.
8. Intellectual Property
All methodologies, frameworks, analyses, and materials provided by AireStream remain our intellectual property unless otherwise agreed in writing.
Clients may not resell, redistribute, or reuse materials commercially without permission.
9. Confidentiality
Each party agrees to keep the other party's confidential information strictly private and not to disclose it to any third party without prior written consent.
Confidential information means any non-public information disclosed by one party to the other in connection with these Terms, including but not limited to: business strategies, client data, methodologies, pricing, technical systems, and any information marked as confidential or that a reasonable person would understand to be confidential.
Confidential information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party at the time of disclosure; (c) is independently developed without use of the confidential information; or (d) must be disclosed by law, regulation, or court order.
Confidentiality obligations under this section survive the termination or expiry of these Terms for a period of two years.
9a. Data Processing
Where AireStream accesses or processes personal data on behalf of a client (including access to any client system containing personal data, such as analytics platforms, CRM systems, or marketing tools, regardless of service tier), we act as a data processor under UK GDPR. In such cases, a separate Data Processing Agreement (DPA) will be provided and must be signed before that processing activity begins.
The DPA sets out the subject matter, duration, nature, and purpose of the processing, the type of personal data involved, and the obligations of each party. These Terms are subject to any DPA in force between the parties.
9b. Subcontractors and Third-Party Tools
AireStream may use subcontractors and third-party platforms to deliver its services, including but not limited to: AI language models (such as those provided by Anthropic), analytics and research tools, database and infrastructure providers, and email delivery platforms.
We remain responsible for the work performed by any subcontractor engaged by us. Third-party platforms used in delivery are subject to their own terms of service. We will notify clients of any material changes to our subcontractor arrangements that could affect service delivery.
10. Limitation of Liability
To the maximum extent permitted by law:
AireStream is not liable for:
Loss of profits, revenue, business opportunity, or anticipated savings
Loss of data (where the client is responsible for backups)
Indirect, consequential, special, or punitive damages
Claims arising more than 6 months after the issue first occurred
Our total aggregate liability for all claims arising from or related to our services is limited to the total fees paid by the client in the 6 months immediately preceding the claim.
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited under UK law
11. Cancellation & Refunds
Free Growth Assessments and Audits may be cancelled at any time without penalty
Paid pilots: Cancellation requires 14 days written notice to admin@airestream.ai
Monthly retainers: Either party may cancel with 30 days written notice
Setup fees are non-refundable once work has commenced
Monthly retainer fees are non-refundable, including for unused services
All work completed prior to cancellation remains payable in full
Upon cancellation, AireStream will deliver any completed work, and the client will pay for all services rendered up to the cancellation date
12. Termination
Either party may terminate services in accordance with the agreed contract terms.
Outstanding fees remain payable upon termination.
13. Force Majeure
Neither party shall be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to:
Natural disasters, pandemics, or acts of God
Government actions, laws, or regulations
Strikes or labour disputes
Third-party platform changes or outages
Internet or telecommunications failures
The affected party must notify the other party promptly and make reasonable efforts to resume performance.
14. Governing Law
These Terms are governed by the laws of England and Wales.
15. Dispute Resolution
In the event of any dispute arising from these Terms or our services, both parties agree to:
First attempt resolution through good-faith negotiation
If unresolved within 30 days, disputes may be referred to mediation before pursuing legal action
Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales
16. Contact Details
Email: admin@airestream.ai
Registered Address: 6 COCKCROFT MEWS, CHAPEL LANE, LEEDS, ENGLAND, LS6 3FG
Company Number: 16987565 (registered in England & Wales)
VAT Number: GB 517 3352 04
Publisher
These Terms of Service are published by AireStream (AireStream Ltd, company number 16987565, VAT number GB 517 3352 04), 6 Cockcroft Mews, Chapel Lane, Leeds, England, LS6 3FG.